May 21, 2024

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Study Shows 70 Percent of Consumers Report Transparency Is “Very Important” When Selecting an Automotive Repair Shop

CHARLOTTE, N.C., Nov. 10, 2021 /PRNewswire/ — Four out of 5 consumers say transparency is “extremely vital” when deciding on an automotive repair shop, according to a new Maru public view poll.

The researchers’ conclusions strengthen the argument that new systems, these as Meineke’s® eInspection  offering, are important in fostering transparency and setting up have confidence in with shoppers. Thanks to the commitment to transparency, shoppers are empowered to make educated selections about automobile mend services straight from their telephones, when they obtain true-time services updates, inspection pics and repair videos from Meineke professionals.

The examine confirmed that people want much more from their auto mend shop than common company by yourself, and area Meineke franchisees have skilled customers’ choices firsthand.

“Now a lot more than ever, my buyers want to know accurately what is likely on with their motor vehicle,” reported Bert Figearo, who owns 22 Meineke centers in Las Vegas. “They want transparency about the pricing of our restore services, and they want to recognize the work that is becoming performed on their auto.”

The eInspection instrument permits buyers to improved fully grasp products and services provided and suggested, together with oil modifications, exhaust and mufflers, brakes, tires and wheels, air conditioning, steering and suspension, and a lot more. As a end result, shoppers can make informed alternatives about their autos.

The survey, carried out in early October, assessed consumers’ tastes when deciding on an automotive mend store. Scientists also located that more than 50 percent of buyers are extra likely to pick an car repair service shop that delivers a loyalty program (59 {7b5a5d0e414f5ae9befbbfe0565391237b22ed5a572478ce6579290fab1e7f91}) and gives again to its regional community (54 {7b5a5d0e414f5ae9befbbfe0565391237b22ed5a572478ce6579290fab1e7f91}).

“At Meineke, we are proud to provide eInspection and a rewards program, so that our prospects can see what experts are doing the job on in the garage, and they can make details toward free maintenance providers,” reported Kaitlin O’Malley, electronic advertising manager for Meineke. “We are also fired up that people share our motivation to supporting charitable businesses like Procedure Homefront, which delivers monetary reduction to armed service households in have to have.”

Customers fascinated in visiting their neighborhood franchise can learn much more about Meineke’s® eInspection, Benefits System, philanthropic perform and solutions at

About Driven Makes
Driven Brand names, headquartered in Charlotte, N.C., is the largest automotive providers company in North The united states, offering a vary of consumer and commercial automotive requires, together with paint, collision, glass, vehicle repair service, oil adjust, upkeep and car wash. Driven Brands is the parent business of some of North America’s top automotive services organizations including  Take 5 Oil Change®, Meineke Auto Care Centers®, Maaco®, 1-800-Radiator & A/C® and CARSTAR®. Driven Manufacturers has far more than 4,300 locations across 15 countries and services around 50 million automobiles annually. Driven Brands’ community generates more than $1 billion in revenue from a lot more than $4 billion in system-vast revenue. For additional facts on the energy of Pushed Models, stop by

About the Study
From October 1st to October 2nd 2021 an on-line survey of 1,519 randomly selected American older people who are Maru Springboard The united states Community panel associates was executed by Maru/Blue. For comparison functions, a probability sample of this sizing has an estimated margin of mistake (which measures sampling variability) of ±2.5{7b5a5d0e414f5ae9befbbfe0565391237b22ed5a572478ce6579290fab1e7f91}, 19 periods out of 20. The benefits have been weighted by education, age, gender and area to match the inhabitants, according to Census knowledge. This is to assure a sample representative of the whole grownup population of The us. Discrepancies in or concerning totals are owing to rounding.

Source Meineke Vehicle Care

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