OAK GROVE, Mo. — It was Jan. 9 when Devin and Jennifer Slimmer dropped off their 2014 Taurus at T&G Automotive. They required the h2o pump changed. It was a task that supposed to consider about a working day.
Additional than 40 times afterwards they have still to get it back.
The Slimmers say all they have listened to from T&G Automotive are excuses. Obtaining in contact with the owner of T& G Automotive Matt Coin has been a struggle.
“He’s in and out a great deal and we really do not know where by he is,” Jennifer Slimmer said she was told by a girl answering the telephones at the car or truck mend store.
When they do attain owner Matt Coin, the news is seldom good. The fix occupation that he instructed them would charge about $1,400 keeps climbing, 1st to $1,700, then to $2,000 and then $2500.
Even then, the repair service by no means appears to transpire.
By January 19, 10 days right after dropping off their car or truck, the Slimmers informed T&G Automotive that they would be picking up their auto that day – prepared or not.
They arrived at 4:30 pm. For two several hours they waited. At last, at 6:30 pm, owner Coin pulled the automobile out of the store and took it for a 20 minute check generate. The Slimmers have been hopeful until eventually Coin instructed them he desired to make a few extra slight adjustments, but would have the auto ready to pick up the following day.
“We read nothing at all, practically nothing , almost nothing,” Mrs. Slimmer mentioned.
Right after one more week experienced passed, the Slimmers showed up again at T&G Automotive, but this time they brough Oak Grove Law enforcement. Once again, they demanded their motor vehicle back again. But the woman at the desk advised them that only Matt Coin could return their vehicle and he wasn’t at operate.
“Then make sure you get him on the phone,” Mrs. Slimmer claimed she instructed her.
When Coin bought on the phone, he mentioned he could not give them their car or truck back mainly because it was totally torn aside. He had decided it essential a new timing chain.
An automotive skilled instructed FOX4 Problem Solvers that a superior mechanic would have seen the timing chain was terrible at the similar time he replaced the h2o pump, as an alternative of waiting a further week to make that diagnosis.
By this point, 40 times experienced passed and the Slimmers have been supplying up hope that the vehicle would at any time be fixed. They had taken pristine care of the Taurus considering that obtaining it new and hoped to give it to their son when he leaves for college or university this drop.
Now they aren’t confident whether they’ll at any time see the Taurus once again. They reported T&G Automotive has refused to allow them to inspect the car or truck or even eliminate their own belongings.
Which is why the Slimmers named FOX4 Challenge Solvers.
Challenge Solvers paid out a visit to the Oak Grove store and satisfied with that very same woman who the Slimmers say is usually powering the entrance desk, but hardly ever has any concept in which owner Matt Coin is.
Seconds following walking through the day, with our camera rolling, the lady immediately called Coin telling them FOX4 was in the foyer.
We told Coin we had been arranging on airing a story about this 40-working day car or truck repair saga and were being keen to hear his side.
Coin insisted the full ordeal would not have dragged out this prolonged, but he stated the Slimmers were being difficult shoppers and he was owning issues acquiring them to agree to his invoice. They Slimmers told us they have by no means really viewed a monthly bill.
So we asked Coin how significantly the Slimmers owed him. He mentioned he’d very first have to incorporate it up.
The closing monthly bill was $2500, about $1,000 additional than the Slimmers had been originally explained to when dropping off their automobile. Coin stated the new price tag involved the h2o pump, the timing chain, new spark plugs and a thermostat.
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While the Slimmers had been skeptical of the substantially greater value tag, they agreed to shell out it just to get their vehicle back
. The pleased ending to this tale is that the Slimmers now have their Taurus yet again – though they say it is working substantially rougher than when they dropped it off.
They strategy to take the Taurus to distinctive mechanic to have their $2500 fix occupation inspected. Just one thing they know for guaranteed, they mentioned, is that they’ll by no means use T&G Automotive once more.
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