DMV recovers $1.65M for New York consumers who received faulty car repairs

STATEN ISLAND, N.Y. — The New York State Department of Motor Vehicles (DMV) recovered more than $1.65 million in merchandise and expert services for New Yorkers who received faulty or fraudulent service from car sellers and maintenance stores.

Governor Kathy Hochul introduced the DMV’s $1.65 million information on Monday in observance of Nationwide Shopper Defense Week – March 6 by way of 12 – emphasizing her office’s determination to guarding customers.

“When poor actors test to just take advantage of buyers, New York will battle back,” Hochul explained.

“My administration is committed to shielding people from fraud, doing the job carefully with motorists who file complaints to make absolutely sure they get what they pay for. This funds recouped by the DMV on behalf of individuals is a testomony to our ongoing endeavours to make our state a far better, fairer area for all New Yorkers,” she ongoing.

The DMV’s Place of work of Car Security investigates and resolves grievances submitted by shoppers who feel they have been wronged by a DMV-regulated small business. Predicaments incorporate aiding shoppers get better motor vehicle titles, go after refunds and make sure done repairs.

Upon investigating, if the DMV finds that the seller or store violated legal guidelines and/or restrictions, the company can impose fines and suspend or revoke business enterprise registrations.

In 2021, the agency aided clients as follows:

• Facilitate a overall of $385,000 in refunds for 540 prospects.
• Support customers have repairs accomplished at no further cost for a whole benefit of $78,000.
• Get well car titles well worth extra than $682,000 in whole for clients who purchased cars and the dealers went out of organization ahead of issuing the titles.
• Aid conditions in which the dealer supplied to obtain back again the car or truck that consumer submitted grievance about – $503,000 well worth of repurchases.

The DMV Commissioner, Mark J.F. Schroeder highlighted the agency’s determination to advocating for customers.

“We at DMV are pretty happy of the perform our Vehicle Basic safety device does on behalf of buyers. Anyone who believes they have been taken advantage of through a profits or restore working experience ought to know they have an advocate to stand up for them to make certain they get what they shell out for,” Schroeder stated.

DMV Means

To learn far more about submitting a criticism, see DMV’s Tutorial to Individuals.

Businesses experiencing a grievance can find out about their rights in the Guide for Services.

New Yorkers can learn about their rights when they convey their cars into a restore store on DMV’s Know Your Legal rights in Auto Restore web page.

To be specified they are utilizing a point out-licensed fix store or vendor that performs repair service function, customers should really glimpse for a green and white “Registered Point out of New York Motor Motor vehicle Restore Shop” indication outdoors the shop and a valid New York State Department of Motor Vehicles registration certification inside. For a dealership, the sign will be red and white.

People can also verify that a fix store, vehicle dealer or motor automobile inspection station is adequately registered on the Locate a DMV-Controlled Organization net web site.

For consumers as they put together to acquire, trade or provide a automobile, the DMV also presents handy information on its Enable the Buyer Be Knowledgeable website page.