June 26, 2022

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Subaru Captures Top Spots In American Customer Satisfaction Index Survey Automobile Study

This difference is primarily based on customers’ scores of the general performance of their individual automobiles. Subaru buyers rated the good quality, safety and dependability of the model the highest out of any brand name in the vehicle field. In the ACSI 2020-2021 Automotive Review, Subaru was rated as following:

  • #1 Manufacturer for Good quality in the automotive marketplace
  • #1 Manufacturer for Dependability in the automotive marketplace
  • #1 Brand name for Security in the automotive market

These scores were calculated on a to 100 scale in the ACSI utilizing many survey thoughts that evaluate distinctive facets of customer’s ordeals with the product or assistance.

“At Subaru, we are dedicated to creating vehicles our clients can depend on, and that is just one cause shoppers go on to pick Subaru motor vehicles yr right after 12 months,” reported Thomas J. Doll, President and CEO, Subaru of The us, Inc. “We are proud to acquire this position from the ACSI and glimpse forward to continuing our longstanding tradition of supplying safe, large high quality motor vehicles to our pleased shoppers.”  

Set up in 1994, the ACSI is the only national cross-marketplace evaluate of shopper gratification in the United States. The ACSI creates a national index of consumer fulfillment, up-to-date quarterly, in addition annual scores for much more than 350 providers in 46 purchaser industries that are released in various months of the year. The ACSI conducts more than 300,000 interviews every 12 months to gather consumer evaluations from random samples of households that are consultant of the U.S. population.

For additional info on the ACSI and the auto rankings, take a look at:
https://www.theacsi.org/information-and-resources/consumer-fulfillment-studies/reports-2021/acsi-car-research-2020-2021.

About Subaru of The us, Inc.
Subaru of The usa, Inc. (SOA) is a wholly owned subsidiary of Subaru Corporation of Japan. Headquartered at a zero-landfill workplace in Camden, N.J., the corporation marketplaces and distributes Subaru motor vehicles, areas and equipment through a community of more than 630 shops across the United States. All Subaru products and solutions are created in zero-landfill vegetation and Subaru of Indiana Automotive, Inc. is the only U.S. car manufacturing plant to be designated a backyard wildlife habitat by the National Wildlife Federation. SOA is guided by the Subaru Appreciate Assure, which is the company’s vision to demonstrate appreciate and regard to every person, and to help its communities and customers nationwide. About the earlier 20 years, SOA has donated extra than $200 million to triggers the Subaru loved ones cares about, and its personnel have logged much more than 63,000 volunteer hours. As a corporation, Subaru believes it is significant to do its part in building a beneficial impression in the earth for the reason that it is the correct factor to do. For added information and facts check out media.subaru.com. Comply with us on Fb, Twitter, and Instagram.

Dominick Infante
Director, Corporate Communications
(856) 488-8615
[email protected]

Diane Anton
Corporate Communications Manager
(856) 488-5093
[email protected]

Supply Subaru of The united states, Inc.

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http://www.subaru.com